Touchless claims for Asian Insurance Company

95%

TIME-REDUCTION

400K + images

straight-through processing

10,000 claims

processed daily

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Client

Large Asian Insurance Company

Goal

Allow customer to submit claims documentation and accident damage images via mobile phone images at FNOL to optimize claims adjudication.

CHALlENGE Overview

Traditional claims processing involves receiving and manually processing several forms of documentation from multiple parties, evaluating the claim, and determining the benefit amount.

While other vendors provide touchless claims solutions, they struggle to process poor-quality images such as those with noisy backgrounds, reflection, engraved letters / numbers on cards, pictures of scanned documents, etc.  

Examples of images we dealt with

WHAT WE DID

Business value